This dominoes is the best I have had thus far.
My sister order 2 pizzas online for pick, the website said the pizzas was ready. When I got there I stood in front of the register for 10 minutes (not exaggerating) and there was 5 people working behind the counter, no one came up to greet me. Finally a young girl came and greet me, her tone was very upsetting to me. It was like I offended her, she was very unpleasant. And it made me, as a customer felt very unwelcome. Then another guy came and ask me what I needed, I told him, we placed a order online under "my sister's name". He said "oh" and left. So here I am at Dominos waiting for an order that should've been ready 15 minutes before I arrive. I won't be returning to this establishment, not the way their employees treated me as a customer this day.
If i was able to give this location 0 stars, that's what i would give it. The absolute worst customer service and experience i have had at any type of restaurant or delivery service in my life. My friends and I ordered a large pizza online and after we submitted it we realized that we forgot the soda, so immediately I called the store to ask if we could order a soda to accommodate or pizza and some drinks we had already, the man on the phone said yes... When the driver arrived he told us he forgot about the soda and would be back, so we gave him the payment and tip (which included the soda and a generous tip.) but after 45 minutes we noticed something was wrong. I called the store again and asked where our soda was. The man who answered said the driver had to make a few more deliveries but would come with the soda right away.... so, another 45 mins goes by and now i just wanted answers, i called back again to notify them that we never received our soda but it was to no avail, the man who answered simply said "i'd be pissed to, let me find out what happened, and ill call you back." Had i known that this is the experience i would have received, I never would have ordered anything from them, mt tip would have been a lot less generous than it was, and we never would have had an issue. But that's not the case and i still never got an answer from the staff that was working. I am extremely disappointed and will never order from this location again and i would never recommend it. as i mentioned earlier, 1 star is 1 star too many for this restaurant. (also, never received a call back from the restaurant.)
They are quick and make the pizza's correctly.
Their new so called portion scale is BS. I ordered two pizzas one pepperoni and one sausage. The way they made the sausage pizza I was better off ordering a cheese pizza because there was more sauce, cheese, and only literally ONE (small) piece of sausage on every piece of pizza!! Like are you kidding me? Called the manager as soon as I saw the pizza and all he had to say was their scale is new and right so sorry if it seems off? Yeah NO! You just lost a loyal customer!!
I always receive decent service and great pizza from this location. The employees are great, friendly and seem genuinely glad to help you out. Any time I've had even a remote complaint, it was resolved and taken care of immediately.
My only con about this one is that when a team member answers the phone, you need to not be rude to the customer. If you are in some sort of rush, the customer doesn't know that and isn't our fault. Other than that, the pizza is delivered to satisfaction.
Domino S Pizza is a US Meal Delivery based in New Brighton, Minnesota. Domino S Pizza is located at 525 Main St, New Brighton, MN 55112, USA.
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